Revocation Instruction & Revocation Form
You have the right to revoke this contract within one month without giving any reasons. The revocation period is one month from the day on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last item.
To exercise your right of revocation, you must inform us,
Der Naturstein Garten
Owner: Rainer Schneider
Am Limes 14
56204 Hillscheid
kundenservice@der-naturstein-garten.de
Tel.: 01759 480669
by means of a clear statement (e.g., a letter sent by post, fax, or email) about your decision to revoke this contract. To meet the revocation deadline, it is sufficient for you to send the notice of exercising the right of revocation before the revocation period has expired.
Consequences of Revocation
If you revoke this contract, we shall reimburse you all payments that we have received from you, including delivery costs (except for the additional costs resulting from your choice of a different type of delivery than the standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we receive the communication of your revocation of this contract. We will carry out such reimbursement using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. You shall send back or hand over the goods to the following address promptly and in any event no later than fourteen days from the day on which you communicate your revocation of this contract to us:
Der Naturstein Garten
Owner: Rainer Schneider
Am Limes 14
56204 Hillscheid
The deadline is met if you send back the goods before the period of fourteen days has expired. We may withhold reimbursement until we have received the goods back or you have provided evidence of having sent back the goods, whichever is the earliest.
You shall bear the direct costs of returning the goods. We can assist you in returning non-parcelable goods, but we will charge you the costs of returning them in advance. The actual return of non-parcelable goods will commence upon receipt of payment for the return costs. We will inform you in advance of the actual return costs for non-parcelable goods, which will not exceed €300. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
In the event of customer revocation, the customer must return the goods, which were delivered free of charge by us, at their own expense. We will refund the full purchase amount only after receiving the returned goods and completing our final examination. The customer must provide proper evidence of the complaint through images. At least 2 images are necessary, showing the packaging (carton) with the existing labeling on the edge, and showing the goods themselves in their entirety. Only in this way can we, as the supplier, rule out any production/packaging errors. In case of the seller's fault, the seller bears the costs of the return, which will be handled via a return label (DHL).
Revocation Form
If you wish to revoke the contract, please fill out this form and send it back.
To:
Sahin Wiens
Natura – International Foods
Schloßberg 32
72622 Nürtingen, Germany
Email: info@natura-nt.de
I/we (*) hereby revoke the contract concluded by me/us *) for the purchase of the following goods ()/the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) ________________
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s) (only if communicated on paper)
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Date
(*) Delete as appropriate